Caller ID behaviour depends on destination network and local law. Voniq offers anonymous calling by default and custom caller ID on Pro and Enterprise.
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Default: anonymous
New accounts place outbound calls with anonymous caller ID unless you change it. Recipients may see Unknown, Private, or a generic label depending on their carrier.
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Enable custom caller ID
Pro and Enterprise users open Dashboard → Calls → Settings. Choose Custom caller ID and enter your number. Save settings before placing the next call.
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What recipients see
Not all networks display custom numbers. Mobile and landline behaviour differs by country. We cannot guarantee your chosen number will appear everywhere.
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Legal use only
Do not impersonate banks, police, emergency services, or other people. Abuse leads to immediate termination and may be reported to law@voniq.cc.
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Troubleshooting
If caller ID stopped updating, re-save settings and re-register your softphone. Check our status page for Custom Caller ID service health.
Questions about what is allowed in your country? Ask support before placing sensitive calls.